Astro Virtual Care
membersupport@teladochealth.au 0800 425 005

Ask a Mental Health Clinician

Have your questions answered within 24 hours by a network
of New Zealand registered mental health clinicians.

Submit your question

Do you want to know more about a symptom or medical issue? Do you want to know where to go or what to do next? Ask a Mental Health Clinician is here to help.

Ask a Mental Health Clinician provides access to New Zealand registered mental health clinicians for quick questions to key questions about your mental health.

Simply type your question, attach any supporting documents and click submit. Your question will be assigned to one of our team of mental health clinicians who will conduct research and send you a detailed response and attached any relevant links or documents. The service is available 24 hours a day and your clinician will respond within 24 hours.

Ask a Mental Health Clinician supports your treating doctor. It does not aim to replace them. If you require prescriptions or referrals you will need to visit your treating doctor.

Our Clinicians will also help you to identify if any of our other services can help you to manage your medical condition.

This is not an emergency service. If you require immediate mental health support you can call Lifeline on 0800 543 354. If you are feeling suicidal or having thoughts of self-harm you can call the Suicide Crisis Helpline on 0508 828 865. If you believe either you, or someone you know, is in immediate danger, please call emergency services urgently on 111.

Who can use this service?

Accuro members with the Specialist Plan can use this service at no additional cost.

How does it work?

Once you've completed the form, you'll be connected with one of our mental health clinicians. Your information remains private and confidential. Accuro will not see this report unless you choose to share it.

  • 1 Submit your questions

    Submit your non-urgent medical questions via our portal. Ask as many questions as you need to.

  • 2 Get answers to your medical questions

    Our mental health clinician will provide a detailed written response to your questions within 24 hours. This is general medical advice only.

  • 3 Additional support

    If appropriate, the mental health clinician will recommend you to other medical services that we provide.

You can ask our mental health clinicians any questions about your health from the comfort of your own home.

If you are in a crisis or experiencing suicidal thoughts, contact 111 or your local emergency counselling service.

Ask a Mental Health Clinician
SUBMIT YOUR QUESTION

Accuro Virtual Clinic is provided by Teladoc Health. Accuro Health Insurance takes no responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Teladoc Health or the information or content appearing on the Teladoc Health website, except where such loss cannot be excluded by law. Teladoc Health is not insurance (including medical insurance) and it does not replace your relationship with your current doctor or medical specialist. Accuro Health Insurance reserves the right to withdraw the service at any time or to change the terms on which the service is provided to customers.

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